Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

September 7, 2021 by Joanie Twersky

Nine Ways To Increase Your Community’s Broadband Network ROI

Everyone deserves equal access to remote work, online learning, and telehealth services. That’s why rural Canadians want, need, and deserve high-speed internet. While high-speed, at-home connectivity is a significant benefit of a rural broadband network, it isn’t the only benefit. Broadband can also stimulate your local economy, strengthen your local tax base, and modernize your city. ... READ MORE 

August 30, 2021 by Joanie Twersky

Fiber or Wireless Broadband: What’s Best for Your Rural Community?

When researching broadband solutions for your rural community, there’s a lot to consider. You have to document the need for broadband in your municipality, find and apply for funding, strive for consensus in your community, select business and technology partners, and more. That’s all before you build a network and launch a service! ... READ MORE 

August 17, 2021 by Christina Wilson

Learn How West Carolina Tel Field Techs Are Faster and More Efficient With Calix Support Cloud

I recently connected with Troy Mack, manager of network operations at West Carolina Tel, a telecommunications cooperative serving members across eight counties in South Carolina and Georgia. The recipient of the 2020 Calix “Innovations in Revenue EDGE” Award for Customer Experience, West Carolina Tel prides itself on ensuring subscriber satisfaction at every step of the journey. We discussed the critical role that field technicians (field techs are also known as installation and repair (I&R) techs) play in creating an outstanding subscriber experience, how innovative tools and technologies enhance field techs’ day-to-day work, and best practices that have changed how they support subscribers in the COVID era and beyond. ... READ MORE 

August 12, 2021 by Joanie Twersky

How To Secure Rural Broadband Funding in Canada With Private Equity

The Canadian government and several Provinces are investing billions of dollars in rural broadband solutions, but is it enough? Can municipal leaders trust private investors to fill the gap? In this blog, we’ll talk about the growing role private equity plays in Canadian broadband and what rural municipality leaders need to know. ... READ MORE 

August 5, 2021 by Greg Owens

One Million Orders and Counting: GigaSpire BLAST Delivers Simple, Seamless Subscriber Support

Ask any broadband service provider (BSP) customer support team what they want in a Wi-Fi 6 system, and you’re likely to receive a long list. They want a system that will help streamline installation, enable seamless upgrades, reduce inbound trouble calls, simplify troubleshooting, ensure a long lifespan, and lower CAPEX and OPEX. And of course, the systems also need to deliver unbelievable performance and offer a range of services that will excite subscribers, build loyalty, and reduce churn. ... READ MORE 

August 4, 2021 by Supriya Iyer

Calix Support Cloud: How To Mobilize Your Frontline Support for Success

Everyone across your organization—sales, marketing, operations, finance, and, of course, customer support—is committed to ensuring your subscribers are thrilled with their broadband service. Frequently that fantastic subscriber experience starts with your field techs (or installation and repair (I&R) technicians); they are the first point of subscriber contact and the face of your brand. ... READ MORE 

August 3, 2021 by Joseph Michelli

How Zappos Uses Customer Support as an Opportunity to Wow Customers

Zappos uses superior customer support to boost customer engagement, loyalty, and referrals—and generates 75 percent of their orders from happy repeat customers. See how you can apply best practices from this innovative online retailer in your broadband business. ... READ MORE 

July 21, 2021 by Gregory Bathrick

How Would You Spend $65 Billion on Broadband?

Politicians in Washington, D.C. have put the infrastructure issue front and center, and while the Biden Administration and Congress have been converging on a solution—and seem to be looking to spend about $65 billion on bridging the broadband deployment and adoptions gaps —it is not certain that legislation will pass. Even if it does, the details about how to close the broadband gaps are still up in the air. How much funding should go for adoption, and how much for deployment? What is an unserved area that would receive support? What infrastructure should be built in these areas? Which government agency should award the funding? What method should the agency use to award support? ... READ MORE 

July 19, 2021 by Parul Kapoor

Recharge Days and More: How We’re Supporting Employee Wellbeing at Calix

The past 15 months have been a strain for most people. Collectively, the pandemic has challenged our physical and mental health. Like many companies, we took these challenges seriously at Calix and leaned into one of our core values of “taking care of our own” to help our all-remote workforce successfully navigate this difficult time. In the spirit of collaboration, I’ve outlined five actions our Talent and Culture team has taken to support Calix employees, and the positive feedback we’ve received. ... READ MORE 

July 14, 2021 by Matt Collins

Over One Million Ordered: Why Broadband Marketers Love GigaSpire BLAST Wi-Fi 6

With one million bookings for GigaSpire® BLAST Wi-Fi 6 systems, the trend is clear—subscribers love having a single, carrier-class Wi-Fi system in their home that offers comprehensive coverage, and service providers love putting a virtual storefront in the subscriber’s home that enables the seamless delivery of the new services. Learn how the GigaSpire BLAST family makes marketing simpler and more impactful for so many broadband businesses. ... READ MORE