Calix Blog

Perspectives that Catalyze Innovation

Calix Blog

Perspectives that Catalyze Innovation

August 19, 2020 by Kezia Gollapudi

30 Percent of Truck Rolls are Avoidable With the Right Data Insights

Union Wireless discovers that 30 percent of their truck rolls are avoidable, and looks forward to uncovering more hidden problems and opportunities. ... READ MORE 

June 10, 2020 by Kezia Gollapudi

Is 72% First Call Resolution Good, Great or Just OK?

Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE 

May 5, 2020 by Kezia Gollapudi

What Does Navigating the New Normal Mean to Your Tech Support Team? Nick Colton at ALLO Communications Responds

Kezia Gollapudi talks with ALLO's Nick Colton about how the changes their customer support team has made and the trends that have emerged as subscribers stay at home.... READ MORE 

March 3, 2020 by Kezia Gollapudi

Where Would you Invest if you Could Save 66 Percent of your Tech Support Budget?

Kezia Gollapudi highlights how one Calix Support Cloud customer has lowered its operational costs by reducing its reliance on third-party tech support and reducing the number of trouble tickets coming into its customer support team. ... READ MORE 

December 12, 2019 by Kezia Gollapudi

Stay Smart and Lean in 2020: Drive Big Marketing Results with Easy to Implement Programs

Kezia Gollapudi highlights marketing best practices for 2020 based on the ROI Calix Marketing Cloud customers, Sogetel and NCC, have realized in 2019.... READ MORE 

July 26, 2019 by Kezia Gollapudi

Top Three Social Media Marketing Considerations for Service Providers

Kezia Gollapudi highlights top tips for service provider marketers who are utilizing social media platforms to reach subscribers.... READ MORE 

June 20, 2019 by Kezia Gollapudi

Are your Subscribers on the Right Service Tier?

Kezia Gollapudi highlights how Calix Marketing Cloud provides the analytics you need to ensure your subscribers are on the right service tier to meet their usage patterns.... READ MORE 

May 31, 2019 by Kezia Gollapudi

What percent of Your Truck Dispatches Could be Easily Avoided?

We all agree that dispatching trucks to resolve subscriber issues is a definite lose-lose for everyone. As a customer, I do not enjoy having to wait for a technician to show up at my house to fix something. And for service providers, it is an expensive resolution. ... READ MORE 

March 20, 2019 by Kezia Gollapudi

Are Data Analytics Just Hype? Three Reasons to Unlock the Power of Your Data

Kezia Gollapudi discusses how data analytics is transforming service providers' businesses, sharing examples of Calix Cloud customers who have found success with this approach.... READ MORE 

December 11, 2018 by Kezia Gollapudi

Dear Service Provider, Please Don’t Ignore Remote Workers

Kezia Gollapudi highlights the new Work From Home lens in Calix Marketing Cloud and how it can help you provide a better user experience for these highly valuable subscribers.... READ MORE