Consumer Connect Plus allows full visibility into the subscriber premises network, including the Wi-Fi experience. Service providers can leverage Consumer Connect Plus with an individual subscriber on a support call, to manage network-wide upgrades, or to understand the average device count per subscriber so marketing can target their offerings. Consumer Connect Plus is optimized to work with members of the Calix GigaFamily, as well as other Calix ONTs or third party in-home devices via TR-069. Consumer Connect Plus also has a network operations and a subscriber-based component. NetOps can use it to create and deploy firmware upgrades as a flexible, modular, and easily modifiable task. Additionally, individual subscribers can be targeted, providing visibility to all devices attached to the in-home router and the performance of each device. No more mysteries as to whether a neighbor’s radios are impacting a subscriber experience.