Troubleshooting Common Home Network Issues

Learning Path: Managed Home and Business

 

This eLearning course focuses on helping customers troubleshoot and resolve issues they encounter. The course guides support teams through scenarios in which customers call in for help. You must have a working knowledge of Calix Support Cloud before entering this course. If you are new to Calix Support Cloud, take the time to view Calix Cloud for Customer Support in Calix Academy.

Duration: 45 minutes 

Who should attend

 

  • Customer Support 
  • Field Technicians 

 

Prerequisite Training and Skills

  • Calix Cloud for Customer Support 

Objectives

After completing this course, you will be able to:

  • Describe the different stages of troubleshooting.
  • Identify and resolve subscriber service issues.
  • Identify and resolve common issues associated with subscriber devices.