Transform the subscriber experience
What if you could play an active role
in the emerging smart home world?
Internet access is increasingly the only wireline communications service valued by the residential and small business customer. Consumers have a deeper relationship with the media streaming into their homes, the apps on their smartphones, and the IoT devices that automate their smart homes than with the network provider connecting them to the world.
To be successful, service providers must provide an exceptional smart home solution, competing for subscribers in ways that are both familiar and alien.
Subscriber experience revolves around online applications, Wi-Fi coverage, and IoT devices in the homes and office.
Service expectations have been shaped by online experiences, leading subscribers to:
crave wireless connectivity everywhere and all the time,
demand immediate and flexible service choice and delivery,
expect everything to be simple yet come with full-service support, and
desire a safe and secure home and online experience.
Anything less is a disappointment.
Recent research from Parks Associates indicates that 50 percent of consumers had an issue with Wi-Fi in the last year, and yet most consumers continue to rely on operators for the majority of home networking solutions. What does it take to meet their Wi-Fi service expectations? Find out more in your in this revealing white paper.
The consumer has a tightly-bound relationship with their voice enbled speakers and IoT smart home devices
While telco and cable operators battle for a subscriber’s broadband connection, the real war for the customer’s wallet is being waged by the application megabrands – Amazon®, Google®, Apple®, Facebook®, and Microsoft®.
The megabrands are pushing into the home and small business, providing all manner of entertainment, productivity, IoT smart home automation, and wireless networking products that the consumer is quickly adopting.
How will service providers compete? How will they become a valued-added partner in the smart home and smart business ecosystem?
Business, technology, and consumer behaviors impacting broadband service providers.
Join us to read and hear the perspectives of distinguished service providers, systems suppliers, analysts, and educators as they share the ideas and inspiration that will transform your business.
Bridget Watkins highlights the dangers of allowing partners, who may be competitors, to relegate service providers to a pipe provider. ... READ MORE
Bridget Watkins share poll results from the latest Subscriber Experience webinar and highlights how service providers can take ownership of the subscriber experience. ... READ MORE
Bridget Watkins shares how service providers have the opportunity to be the Wi-Fi solution for subscribers, how this can elevate the subscriber experience, grow revenue, and reduce support costs. ... READ MORE
Greg Owens examines what it means to offer Managed Wi-Fi, how many service providers are offering these services, and how it is generating benefits to their business. ... READ MORE