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Calix Cloud

What if you could leverage insights from your network to
optimize your business?

Transforming Insights into Action: Analyze, Engage, Grow

With Calix Cloud you will benefit from network intelligence that provides a deeper understanding of subscriber behavior

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Analyze.

Understand your customers.

Know when your customers are unhappy and becoming a churn risk. Understand which campaigns are working – and which are not. 

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Engage.

Right Message. Right Time.

Solve your subscribers network issues quickly. Reach out to subscribers at the right moment with the right offers. 

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Grow.

Offer Matching.

Build knowledge from data. Use existing subscriber insights to get the right offers in front of the right people.  

With these insights, you will deliver an exceptional experience to
each individual subscriber

What if your Support and Marketing organizations could share data to enhance your subscriber experience?

 
 

Calix analytics success story: NCTC

"Not only has Calix Marketing Cloud been instrumental in driving new revenues, but it has driven new collaboration and skills within our teams. This has enabled our customer support and marketing teams to come together to optimize our subscribers' experiences, both through outbound campaigns and inbound interactions."

--Nancy White, CEO, NCTC 

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If you had troubleshooting dashboards and tailored analytics built into your workflows, you could:

  • Reduce annual call volumes by 10%
  • Reduce call times by 25%
  • Lower truck rolls by 50%
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If you had segmentation dashboards and tailored analytics built into your team's workflow, you could:

  • Reduce churn by 8%
  • Increase ARPU by 20%
  • Drive ROI by 40%    

Meet "the Millers"

Learn how their service provider used Calix Cloud to solve their smart home problems.

It's all about Anthony

Your subscribers deserve a sensational broadband experience, yet most broadband complaints are predictable and avoidable. How can your marketing team stay ahead of subscriber frustrations and eliminate churn?

Bad Timing

The difference between a run-of-the-mill broadband experience and a sensational one is a matter of timing. Can your support teams remotely identify and resolve Wi-Fi challenges before they become issues?
See All of "Meet the Millers"
 

Hear Miguel Alonso’s perspective on how analytics is driving a better subscriber experience and service provider success

 

Seeding the Calix Cloud

“Analytics applied to individual performance can produce great results, but when analytics is delivered to a team, the results are phenomenal … our customers have seen Calix Cloud analytics drive significantly lower costs through dramatics reductions in trucks rolls and support call volume, and substantially higher ARPUs driven through targeted marketing – all achieved with zero incremental infrastructure investment.”

--Miguel Alonso, VP Cloud Products, Calix