Calix Support Cloud, designed for service providers, empowers customer care operations with unprecedented real-time intelligence needed to prevent issues, improve call times, and reduce escalations and unnecessary truck rolls.
Discover how Service Providers like Farmers Telecommunications Cooperative (FTC) are exploring new ways to deliver exceptional customer care while lowering operating costs.
Farmers Telecommunications Cooperative (FTC) has driven a 66 percent reduction in tech support costs with Calix Support Cloud (CSC) and is reallocating those resources to elevate the member experience with the GigaSpire, powered by EXOS.
Calix Support Cloud arms customer support representatives with the visibility and tools to solve most subscriber issues without the need to involve technical or field staff. This greatly reduces the number of truck rolls ensuring that your field staff is traveling only when necessary.
From proactively tackling Wi-Fi issues, to running real-time smart checks to quickly spot and root cause reported problems, discover how to inject intelligence and automation into customer care operations.
See how Calix Support Cloud facilitates efficient support operations, while centering on subscriber experience.
Josh Gore, lead technical support representative at Pioneer, shares his experience as a CSR, and the benefits of being proactive rather than reactive with the subscriber experience using Calix Support Cloud.
As BrightRidge transforms its business to better serve its 78,000 subscribers, they use Calix Support Cloud for granular visibility into customer issues that allows them to resolve issues quickly and remotely, without expensive truck rolls
Northwest Communications Cooperative proactively manages the subscriber experience, saving resources and ensuring seamless service delivery with Calix Support Cloud and Customer Success Services.
Oklahoma-based cooperative is elevating its member experience by not only gearing up for it’s smart home business, but also addressing the quality of their service interactions and satisfaction levels by leveraging Calix Marketing Cloud’s unique behavioral insights combined with Calix Support Cloud.
As a multi-company rural broadband provider committed to delivering exceptional service to its subscribers, Range takes a proactive approach to customer care resulting in not only a 42 percent reduction in costly truck rolls in the first 30 days, but also 30 percent lower operating costs and 173 percent return on investment in just six months.
Key performance indicators (KPI) are a must for measuring and monitoring how efficiently and cost effectively your support organization is operating.
Tracking the right KPIs for your business will help you improve your subscriber care practices, reduce costs, and improve the overall subscriber experience.
Log call outcomes directly into Calix Support Cloud to track and analyze the effectiveness of your customer care operations. The built-in ticketing system is a more efficient and cost-effective approach to ensuring your people and processes are aligned to improving subscriber experience.
Calix GigaSpire and GigaCenter systems powered by EXOS, together with Calix Support Cloud, leveraging Speedtest® by Ookla®, offers service providers a simple and cost-effective solution to meet CAF performance testing requirements.
No additional equipment. No truck rolls. No third-party involvement.
See how you can automatically find and fix Wi-Fi issues proactively across your entire subscriber base with a single click.
With Self-Heal, a built-in feature in Calix Support Cloud, service providers are not only lowering trouble tickets, but also increasing customer satisfaction.
To discover other ways to improve subscriber experience, see Calix Support Cloud in action.
Calix Cloud delivers advanced analytics and insights to ensure you are positioned to deliver the best experience tailored to the needs of your subscribers.
Ensure that your customer care and technical operations teams have the visibility and intelligence to meet your subscriber demands quickly as you roll out new Edge Services and Systems.
Customer Success Services allow you to take a proactive approach to Calix Support Cloud. Improved implementation, monitoring, and reporting enable you to get more value out of your cloud services faster with a customized success plan.
Your subscribers demand a sensational broadband experience, yet the majority of broadband complaints are both predictable and avoidable. Learn how your marketing team can stay ahead of subscriber frustrations and eliminate churn.
The difference between a run-of-the-mill broadband experience and a sensational one – it’s all about the timing. When your CSRs can remotely identify and resolve Wi-Fi challenges before they become subscriber issues, you’re way ahead in the customer experience game – and you’ll win more customer loyalty, too.