The Calix Success program surrounds every solution we deliver to customers. It provides a spectrum of value added and differentiating capabilities to accelerate your time-to-value and provide ongoing guidance to help you meet and exceed your objectives.
Premier Success features are designed to help you meet and exceed your business objectives and let you focus on constantly improving your marketing ROI, lower your customer support expenses, and excite your subscribers. You don’t have to do it yourself. With Premier Customer Success, you have the guidance, consulting and collaboration of a dedicated Customer Success Manager with access to the resources of the entire Customer Success team.
Success For All is the foundation of the Calix Success program. This is a comprehensive collection of resources, knowledge transfer opportunities, and live peer-to-peer sessions available to all Calix customers.
At its core, Premier Customer Success Services is a partnership. We bring a dedicated Success Manager to your business who leverages all of Calix’s expertise, resources, tools and guidance to drive your organization toward solutions that transform how you do business.
Basic navigation, use cases, and workflows.
CommandIQ® and EXOS systems enablement.
Measure and manage CSR performance, identify churn risk, and measure device performance.
Progress monitoring and reporting.
KPIs aligned to drive business objectives.
Custom soft skills enablement.
NetOps workflow and technical enablement.
Establishing engagement rules and performance scoring.
Enablement for advanced Calix Support Cloud users.
CommandIQ® and Experience Innovation Platform systems enablement.
Progress monitoring, reporting and ROI analysis.
Campaign best practices on targets, segmentation and tactics.
KPIs aligned to business objectives.
Basic navigation, use cases, and workflows.
Strategy, packaging, pricing, and positioning.
Competitive review, step-by-step guidance and best practices
Resources available when and where needed.
Step-by-step guidelines for the most effective targeting.
Performance evaluation across peers.
Guidance for continuous improvement.
New release content overview and guidance.
Navigation, use cases, and reporting
KPIs aligned to technical and business objectives
Performance evaluation across peers. Monitor and report on progress
Guidance for continuous improvement for business processes
New release content overview and guidance
Best practices on development of real-time and preventative maintenance workflows involving alarm analytics
Guidance and workflow development on capacity analysis and band width planning
Development, optimization, and reporting on system and subscriber activation via APIs
Enhancing the subscriber experience is a key objective for operations teams. Don’t let growing your business get stalled by capacity concerns. Premier Success for Operations can help you be proactive in addressing capacity bottlenecks before they impact your subscriber experience. Download this informative white paper Network Capacity: Why You Should Be Concerned! to learn more.
If Premier Success is your personal trainer, Success for All is your 24x7 state of the art gym membership available to all Calix Customers.
We’re constantly adding to the resources, activities, enablement, self-help videos, and the opportunities to interact with your peers sharing ideas and lessons learned on a wide variety of business, technical and operational topics.
Over 20 virtual engagement sessions each week consisting of Circles of Success, office hours with marketing and support cloud experts, and success webinars that coincide with the cadence releases.
Learning never stops and Calix Education Services continuously updates the Calix Academy courses so you can upskill your team on the latest Calix solution capabilities.
Calix Customer Success engages with hundreds of customers to drive actionable results that positively impact their workflows, processes, and business performance.
Calix Customer Success helps Dobson leverage Calix Support Cloud insights to achieve significant improvements in truck roll rate.
Calix Customer Success Manager builds Ciello's customer service team confidence with Calix Support Cloud to drive improved subscriber experience.
Calix Support Cloud plus process improvements and team enablement introduced by the Calix Customer Success Manager results in significant decrease in truck roll rate.
Calix Support Cloud plus process improvements and ongoing guidance by Customer Success results in operational efficiencies and drop in truck rolls for Dobson Fiber.
Calix Customer Success and Calix Marketing Cloud were a winning combination to help Electric Cooperative owned Cumberland Connect accelerate campaign proficiency.
Calix Customer Success is an extension of the SCTelcom marketing team helping them magnify campaign effectiveness and ROI with actionable guidance and deep industry expertise.
Don Serido, Marketing Director, shares how partnering with a dedicated Success Manager has helped them attain impressive results quickly.