Proactively solve subscriber impacting problems faster
Empower your operations team with network performance insight
Streamlined problem resolution
Integrated feature of Remote Monitoring Service
As a new integrated feature of the Remote Monitoring Service, a Customer Success Manager will help you accelerate your time to value. Their role leverages the extensive Calix knowledge base of operational best practices to enable rapid integration of the intelligent trouble notifications and alarm analytics and reporting made available by the Remote Monitoring Service.
The Calix Remote Monitoring Service and Calix Customer Success Manager can provide the foundation for service providers to gain better visibility into issues impacting subscriber experience and service availability and help you drive operational innovation.
Calix Services is bundling the Essential Support with the Remote Monitoring Service.
Included in the bundle is:
Customers that have Remote Monitoring Service find themselves better equipped to solve problems faster and be more self-sufficient and we pass that savings on to you. This is an ideal combination allowing you to proactively focus on improving subscriber experience while enabling the Calix TAC team richer visibility into your alarm history for faster analysis to help accelerate time to resolution on your support cases.
BTC gets proactive with their operations by leveraging increased visibility using the Remote Monitoring Service and Calix Support Cloud. The notifications, analytics, and reporting work great together and gives BTC Operations groups an advantage with comprehensive visibility out to the subscriber premises and additional insight into what the subscriber is experiencing.
Calix Remote Monitoring Service helps Truestream get proactive with subscriber issues to help solve problems faster and fend off competition
Coleman County Telephone Cooperative address network issues faster with better visibility and actionable best practices.
“We've been able to proactively go out and prevent customer service calls, particularly in an afterhours or weekend on-call situation.”
--James Pelton, Coleman County Telephone Cooperative
Calix Remote Monitoring Service helps Valley Telecom innovate its operations through improved efficiency and reduced problem resolution time.
“We were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent”
-Tim Bowlby, Valley Telecom
The new Calix Remote Monitoring Service is a Managed Service offering that will help you prioritize issues impacting your network and help you go from reactive to proactive in supporting your subscribers.
Valley Telecom is radically innovating its operations with the Calix Remote Monitoring Service and starting to see the benefits of faster resolution time and improved operational efficiency.
See how to leverage the Calix Remote monitoring Service dashboard to develop incident mitigation and remediation strategirs to help resolve problems proactively and focus on activities to improve service uptime.