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Ready to accelerate your insight?

New! Remote Monitoring Service
enhancements provide ease of
use and increased operational
control and management

Ready to accelerate your insight?

New! Remote Monitoring Service
enhancements provide ease of
use and increased operational
control and management

 

Enhanced Calix Remote Monitoring Service

Reduce technician intervention by up to 90 percent and resolve network issues up to 50 percent faster

Experience how expanded subscriber visibility and actionable analytics drive increased operational efficiency.

Remote Monitoring Service Overview

 

Remote Monitoring Service Analytics and Reporting Portal

 

Rapid notification

Proactively solve subscriber impacting problems faster

  • Continuous 24x7 monitoring across your access network
  • Machine learning technology correlates alarms, filters extraneous events, and identifies critical issues
  • Intelligent and immediate incident notifications with problem location, severity and resolution paths

Alarm analytics

Empower your operations team with network performance insight

  • Web-based analytics and reporting portal provides actionable, at a glance views of alarms and incidents
  • Expanded contextual insights and historical trending into specific alarms from impacted platforms and devices
  • ONT Health Check and High Value Account modules provide proactive analysis of subscriber performance issues and a focus on named customers

Fast TAC handoff

Streamlined problem resolution

  • 'Quick link' in notifications allows customer streamlined access to Calix Technical Assistance Center (TAC) resources 
  • Incident context automatically passed to TAC provides additional insight into customer’s issue
  • TAC access to customer’s alarm and incident history enables more efficient problem handling and faster time to resolution

Customer Success Manager

Integrated feature of Remote Monitoring Service

  • Customer Success Manager will help accelerate time to value of the Remote Monitoring Service. 
  • Their role leverages the extensive Calix knowledge base of service provider operations best practices to enable rapid integration of the cloud-based platform
 

Operational Innovation Accelerated

Calix Customer Success Manager and Remote Monitoring Service combine forces to accelerate operational innovation

Calix Remote Monitoring Service customers get proactive with help from new Customer Success Manager

As a new integrated feature of the Remote Monitoring Service, a Customer Success Manager will help you accelerate your time to value. Their role leverages the extensive Calix knowledge base of operational best practices to enable rapid integration of the intelligent trouble notifications and alarm analytics and reporting made available by the Remote Monitoring Service.    

 

Three steps to operationalize a proactive remote monitoring strategy

The Calix Remote Monitoring Service and Calix Customer Success Manager can provide the foundation for service providers to gain better visibility into issues impacting subscriber experience and service availability and help you drive operational innovation.

Not sure what to get for that special operations team during the budget season? Look no further!

Calix Services is bundling the Essential Support with the Remote Monitoring Service.

Included in the bundle is:

  • Remote Monitoring Service
  • Essential Support discount
  • Remote Monitoring Customer Success Manager
  • Access to streamlined and automated Technical Assistance Center (TAC) case creation

Customers that have Remote Monitoring Service find themselves better equipped to solve problems faster and be more self-sufficient and we pass that savings on to you. This is an ideal combination allowing you to proactively focus on improving subscriber experience while enabling the Calix TAC team richer visibility into your alarm history for faster analysis to help accelerate time to resolution on your support cases. 

 

Want to learn more about Broadband Performance Testing Service?

 

Customer Success Stories

Calix Managed Services is an extension of your operating team, allowing you to scale your ability to improve the subscriber experience, reduce costs and accelerate your insights.

 

 

Calix Remote Monitoring Service helps Truestream get proactive with subscriber issues to help solve problems faster and fend off competition

 

Calix Remote Monitoring Service reduced the number of incidents that require technician intervention by 83 percent

“We were able to rebuild our workflows and reduce the Mean-Time-to-Repair by up to 50 percent”

 -Tim Bowlby, Valley Telecom

 

Calix Remote Monitoring Service helps Ntec streamline operations and support  proactive incident management.

 

Calix Remote Monitoring Service helps Valley Telecom innovate its operations through improved efficiency and reduced problem resolution time

 

Learn from customers and industry experts on the benefits of intelligent remote monitoring

 

Get Ready to Redefine Your Support Services with Proactive Network Monitoring

The new Calix Remote Monitoring Service is a Managed Service offering that will help you prioritize issues impacting your network and help you go from reactive to proactive in supporting your subscribers.


 

Valley Telecom Group Innovates Its Operations – Learn how you can too!

Valley Telecom is radically innovating its operations with the Calix Remote Monitoring Service and starting to see the benefits of faster resolution time and improved operational efficiency.

 

Get Proactive With Our Top Customer Remote Monitoring Use Cases

See how to leverage the Calix Remote monitoring Service dashboard to develop incident mitigation and remediation strategirs to help resolve problems proactively and focus on activities to improve service uptime.