Expert Assistance

Calix Support Services

Simple. All inclusive. Low friction.

World Class Technical Support

Calix Support Services

Calix operates a world class global Support Services organization whose purpose is to help assure the success of Service Providers' network and business transformations.  Calix provides an array of services, resources, and tools for Service Providers to successfully deploy, operate, and maintain their networks, all delivered under one simple support umbrella: the Calix Advantage Program.

The industry-leading Calix Advantage Program delivers world-class technical support, Calix platform software upgrades, and network element management software together in a single powerful entitlement package. Through Calix Advantage, service providers maximize the value of their Calix solutions while maintaining predictable costs for network operations. For a single annual fee, Calix Advantage provides:

  • Unlimited technical support – Expert  personal assistance for resolving issues and maximizing your Calix investments, 24 x 7 x 365.
  • Unlimited software upgrades – Assurance that your networks will add the advanced new features your subscribers demand.
  • Calix Management System – A powerful, unified EMS software application to manage all Calix access platforms.

My Calix

My Calix – our next generation customer and partner portal 

  • Centralized notifications of new pertinent information
  • Lots of new educational videos on industry, technology, and service topics
  • Recommendations from your Calix account team, as well as their contact information
  • Facilitated content bookmarking (“favorites”)

And more…  


Get expert assistance when you need it

The Calix global team of support engineers and service professionals is available all day, every day to meet your urgent support needs. We provide a variety of full-service and self-service support options to deliver support service the way you like it, when you want it.

We strive to deliver the right support to meet your needs, the first time, to minimize potential service disruptions or delays in new service activation. Technical Support enabled with Calix Advantage includes:

  • Unlimited access to Calix experts 24/7, 365 days per year.
  • Web and mobile tools that enable you to submit and track support cases conveniently and efficiently.
  • On-demand resources including the Calix Knowledge Base, Community Forums, and Documentation Library.

Enhance the value of your hardware investments

Calix access products have a long life in the network because our systems products are designed to continually grow in value through software upgrades. The Calix Advantage Program ensures that you can always get the latest software features and robustness enhancements at no extra cost.

Unlimited software upgrades allow you to deliver high value services to your subscribers and deploy new services without recurring upgrade charges, ensuring that cost is never a factor when deciding to invest in software upgrades. Key benefits of Calix software upgrades realized with Calix Advantage include:

  • Extended CAPEX return on investment, ensuring the longest possible operating life for your infrastructure.
  • Continuous innovation delivered with Major new release features to enable the latest revenue generating services throughout the life of the platform.
  •  Regular robustness enhancements  with full regression testing provide improved system manageability, stability and resillience to assure subscriber satisfaction.

Manage Calix unified access networks

The Calix Management System (CMS) is a powerful software application that manages network operations and processes across the entire Calix Unified Access portfolio. CMS enables service providers to simplify network processes and business operations so they can focus resources on their most important asset – their subscribers. Key CMS benefits:

  • Reduces OPEX by providing common provisioning across multiple platforms and automating processes.
  • Automation of critical recurring processes, such as network backups or node software upgrades, that otherwise would require assigned resources.
  • Simple service profile and configuration management for migration and restoration activity, ensuring the lowest possible cost of ownership.