The Calix Support experience starts before you even need to contact the Technical Assistance Center for world class software, hardware and Cloud incident or warranty support. A wide array of resources, documentation, instructional videos, and Community insights on Calix solutions are available for all Calix Support customers that provide your team faster time-to-knowledge.
Over 160 technical self-help videos developed for technicians by technicians on common operational tasks and troubleshooting tips.
Discover and share best practices with over 8,000 of your peers. You get global access to knowledge and insights and a platform to ask questions to help accelerate your success with Calix solutions.
Highly interactive and engaging experiences where a Customer Success moderator facilitates discussions with and between customers on support issues.
Calix Support for Managed Services makes maintaining new partner-based Managed Services seamless and exceptional for your subscribers. Experience the following:
Continuous coverage for Calix Deployment and Support Cloud issues with your Managed Services offering
Constant monitoring between Calix Cloud and partner’s Managed Services cloud to ensure interoperability.
Works for you behind the scenes making sure open issues with partner Managed Services are resolved.
Take your support experience to the next level or get only the guidance you need, when you need it and get it fast. Calix Support queue-based offerings are designed to empower your team with the help they require to be successful.
Premier Support for 21.1 adds end-to-end software updates for your Experience Innovation Platform.
The Service Delivery Manager (SDM) is a named resource dedicated to your operational success. The SDM is your advocate and case manager on issues that are critical to your organization. and accelerates resolution and sharing of best practices through regular engagements with your team to streamline your operations and drive efficiencies.
A Calix Network Engineer is an extension to your operations and engineering providing instant expertise on your Calix access network, premises and Cloud solutions. Leverage them part-time or full time depending on your needs.
The customer satisfaction rating of 94 percent is testament to the speed and resolution capabilities of our experienced team of engineers and meticulous approach to making sure your problem is addressed and resolved fast.
""Moving to Premier Support was one of the best decisions we've ever made!"
—Troy Mack, Network Operations Manager WCTEL
Calix ensures service providers remain on the cutting edge of subscriber innovation with enhanced Premier Support for the Revenue EDGE.
AcenTek speeds problem resolution and technology deployments with Calix Premier Support and Service Delivery Manager.
Network issues happen. Can you fuel your team to solve them faster?
We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.
Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage? Ask for your no charge Extended Warranty Assessment.
We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.
Customer Success Services
By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results
Education Services
Arm your team with the essential knowledge and expertise to successfully deploy and run your next generation networks
Professional Services
Overcome barriers to business transformation and offer the latest services faster than you ever thought possible
