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Ready to redefine your support services?

Imagine a support program where we call you when there's
an issue instead of the other way around

World Class Technical Support

The expertise and technology that you need to succeed

Calix combines comprehensive support capabilities with technical, operational and business advisory features to provide you a clear pathway to success.

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24x7
Access

We’re Always There - 24x7 web and phone access.

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Hardware and Software Incident Support

Technical support experts will help you resolve issues with your Calix hardware and software.

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Online Community and Knowledge Transfer

Engage and learn with the Calix Community, technical webinars, and the latest documentation.

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Access to Calix Technical Experts

You get access to the industry’s best technical experts to help you with your Calix investment.

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Remote Monitoring and Management

Proactive notification to your operations team on critical network alarms impacting services and customers.

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Service
Director

A Calix Expert is assigned to your team with specialized knowledge to help you succeed.

 

Calix provides service offerings that will meet any service provider's requirements

Select the level of support that's right for you.

Your access network is your biggest investment. We want you to get the most out of it with support tiers that help you optimize network performance, improve operational efficiency and productivity, reduce risk, and deliver higher levels of service availability. 

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Vantage

For innovative services providers who want help improving service availability and operational scalability without adding headcount. All the features of the Standard and Essential tiers are included. A Calix Service Director will help you think out of the box, leverage insights you didn’t know were possible, look for ways to maintain up-time, get high levels of customer satisfaction, and improve and accelerate ROI.

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Essential

For service providers who value subscriber experience and want prioritized incident handling and access to Calix Network Engineering Professionals.

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Standard

Designed for self-sufficient service providers looking for an efficient online experience and help on critical hardware and software issues.

 

We are delivering innovative new services to help ensure that your network runs smoothly

That's why Essential and Vantage Tier customers get access to unparalleled technical expertise, and prioritized response times when an incident occurs.

Live Knowledge Webinars

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Essential and Vantage customers get access to live knowledge webinars that include topics on “What’s new” with products and services, troubleshooting tips, and “Ask the Experts."

Prioritized Incident Handling

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Essential and Vantage customers get prioritized response on network incidents; Vantage customers get the best response time objective!

Your success often depends on the quality of your support

If minimizing downtime and optimizing user experience are important to you, the Vantage tier will help you maximize the the value of your access network investment.

Remote Monitoring and Management

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  • Protect your biggest investment – your access network – 24x7x365
  • Solve problems proactively before customers call to complain
  • Intelligent, cloud-based platform automatically correlates and triages critical incidents in your network
  • Immediate notification and resolution assistance by Calix Network Engineer

Vantage Service Director

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  • Vantage Service Director leads regular engagements with your team to help you optimize your network, improve overall availability, and maintain peak performance
  • Incident management and customer advocacy
  • Technology consultation on Calix best practices
  • Software upgrade guidance
  • Assessment and recommendations on training
 

Hardware Extended Warranty Support Program

Assurance, investment protection, and predictable replacement costs are all important to minimizing risk. The Extended Warranty Support Program does all that for your Calix hardware.    

Can warranty
pay for itself?

Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage?

Is my Calix
investment covered?

We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.

How can I control costs and protect my investment?

We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.

Join the My Calix Customer Portal, visit the Calix Community, and tune in to TAC TV

It's easy to do business with Calix thanks to our self-service and community offerings

Calix makes it easy for you to get the help and answers you need when it comes to support. You can contact Support Services via phone, web, or mobile app to get access to Calix Technical Assistance Center (TAC) experts. We have you covered when it comes to getting the latest documentation and software updates, and our online community moderated by Calix experts provides a forum for our users to ask questions and share ideas.    
    

Service Station Customer Support Portal

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Service Station Customer Support Portal

Body copy: Service station is your online portal to

  • Open, track and review support requests
  • Access Calix software downloads
  • Initiate and track a Return Material Authorization (RMA) request
  • Go mobile with the Calix Service Station App
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Calix Community

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What if you could discover and share best practices with over 8,000 of your peers?

The Calix Community is your global access to thousands of Calix users to share knowledge, insights, and questions to help accelerate success with Calix solutions. Start collaborating today!

My Calix

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My Calix is our customer and partner portal where you can find:

  • Access the latest technical documentation
  • Download the latest software
  • View educational videos on industry, technology, and service topics
  • Order new equipment on-line
  • Access info on education learning paths    

TAC TV

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TAC TV is a collection of  technical self-help videos developed by TAC network engineers to show you step-by-step how to perform common operational tasks like provisioning, configuration and troubleshooting on your Calix platforms. ​

 

Click the link below to start raising your Network Improvement IQ! 

Related Services

Managed Services Move from reactive break-fix problem solving to a proactive analytics-driven approach with Managed Services
Support Services Calix Support options align with your operational needs providing various tiers of access to technical support along with software updates to keep your Calix investment up to date
Education and Certification Arm your team with the essential knowledge and expertise to successfully deploy and run your next generation networks