Calix operates a world class global Support Services organization whose purpose is to help assure the success of Service Providers' network and business transformations. Calix provides an array of services, resources, and tools for Service Providers to successfully deploy, operate, and maintain their networks, all delivered under one simple support umbrella: the Calix Advantage Program.
The industry-leading Calix Advantage Program delivers world-class technical support, Calix platform software upgrades, and network element management software together in a single powerful entitlement package. Through Calix Advantage, service providers maximize the value of their Calix solutions while maintaining predictable costs for network operations. For a single annual fee, Calix Advantage provides:
My Calix – our next generation customer and partner portal
The Calix global team of support engineers and service professionals is available all day, every day to meet your urgent support needs. We provide a variety of full-service and self-service support options to deliver support service the way you like it, when you want it.
We strive to deliver the right support to meet your needs, the first time, to minimize potential service disruptions or delays in new service activation. Technical Support enabled with Calix Advantage includes:
Calix access products have a long life in the network because our systems products are designed to continually grow in value through software upgrades. The Calix Advantage Program ensures that you can always get the latest software features and robustness enhancements at no extra cost.
Unlimited software upgrades allow you to deliver high value services to your subscribers and deploy new services without recurring upgrade charges, ensuring that cost is never a factor when deciding to invest in software upgrades. Key benefits of Calix software upgrades realized with Calix Advantage include:
The Calix Management System (CMS) is a powerful software application that manages network operations and processes across the entire Calix Unified Access portfolio. CMS enables service providers to simplify network processes and business operations so they can focus resources on their most important asset – their subscribers. Key CMS benefits: