Peace of mind for you, better experience for your subscribers

New! Premier Support Feature
manages software updates for your
Experience Innovation Platform

Peace of mind for you, better experience for your subscribers

New! Premier Support Feature
manages software updates for your
Experience Innovation Platform

World Class Technical Support

Our customers rate the Calix Support experience at 94 percent

The Calix Support experience starts before you even need to contact the Technical Assistance Center for world class software, hardware and Cloud incident or warranty support. A wide array of resources, documentation, instructional videos, and Community insights on Calix solutions are available for all Calix Support customers that provide your team faster time-to-knowledge. 


Over 160 technical self-help videos developed for technicians by technicians on common operational tasks and troubleshooting tips.

Calix Community

Discover and share best practices with over 8,000 of your peers. You get global access to knowledge and insights and a platform to ask questions to help accelerate your success with Calix solutions. 

Circles of Success

Highly interactive and engaging experiences where a Customer Success moderator facilitates discussions with and between customers on support issues.

Calix Service Station

Customers will be able to open, track and review support requests, download Calix software, initiate and track a RMA request, and access Remote Monitoring Service administration. 


Reimaging and expanding the traditional relationship with our customers

Support options to meet your technical,
operational and staffing needs

Take your support experience to the next level or get only the guidance you need, when you need it and get it fast. Calix Support queue-based offerings are designed to empower your team with the help they require to be successful.

New! Premier Support for 21.1 adds end-to-end software updates for your Experience Innovation Platform. 

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Premium customer engagement resources

An extension of your operations team–your trusted partner

Service Delivery Manager

The Service Delivery Manager (SDM) is a named resource dedicated to your operational success. The SDM is your advocate and case manager on issues that are critical to your organization. and accelerates resolution and sharing of best practices through regular engagements with your team to streamline your operations and drive efficiencies.

  • Hands on case management for all Calix Support incidents
  • Designated Single Point of Contact and advocacy on escalations
  • Technical information and hardware, software and Cloud advisory updates
  • Reporting on operational performance and business goals
  • Quarterly busines reviews

Network Engineering resources

A Calix Network Engineer is an extension to your operations and engineering providing instant expertise on your Calix access network, premises and Cloud solutions. Leverage them part-time or full time depending on your needs.

  • Shared or full-time, virtual or on-site
  • Guidance on support and maintenance of your Calix solutions
  • Network evaluation and best practices recommendations on network health and performance
  • Software update planning and guidance
  • New product introduction guidance and planning

Calix Support is focused on the success of our customers and improving their ability to provide a superior subscriber experience

The customer satisfaction rating of 94 percent is testament to the speed and resolution capabilities of our experienced team of engineers and meticulous approach to making sure your problem is addressed and resolved fast.


"One of our major motivations for selecting Premier Support was ensuring we maximize the experience we deliver to subscribers by delivering the latest security and performance features. This new software management feature not only keeps our subscribers’ equipment up to date but also gives our operations team peace of mind."

Charlie Cano, CEO for ETEX


“The new support service offerings are indispensable for my operations. As we expand our Layer 3 architecture and premises platforms, Calix Premier Support and the Service Delivery Manager are providing that necessary degree of guidance to help us be successful.”

—Ethan Webinger, Chief Technology Officer at Acentek


“As far as customer support and getting a knowledgeable person right away to help us through an issue, none of the other support vendors compare to Calix.”

—Jim Kronebusch, Vice President of Technology and Engineering at Hiawatha Broadband Communications


Hardware Extended Warranty Support Program

Assurance, investment protection, and predictable replacement costs are all important to minimizing risk. The Extended Warranty Support Program does all that for your Calix hardware.    

How can I control costs and protect my investment?

We have an economical and flexible program to extend the warranty for your hardware. With our Extended Warranty Support Program, you get uninterrupted coverage for the longest possible period at the lowest possible cost for your Calix hardware.

Can warranty pay for itself?

Extended Warranty coverage can pay for itself with as little as two out-of-warranty repairs. Why would you not get coverage? Ask for your no charge Extended Warranty Assessment.

Is my Calix investment covered?

We’ll send you quarterly notices when your Calix hardware is coming off warranty support, or you can contact us now to find out how easy it is to get covered.


Related Services

Managed Services Move from reactive break-fix problem solving to a proactive analytics-driven approach with Managed Services
Customer Success Services By proactively partnering with you to define your success goals and continuously align your people, processes and systems to meet them, we are driven to help you achieve greater results
Education Services Arm your team with the essential knowledge and expertise to successfully deploy and run your next generation networks
Professional Services Overcome barriers to business transformation and offer the latest services faster than you ever thought possible