Expert assistance

Calix Support Services

World Class Technical Support

We offer you the flexibility you need to succeed


Keep your network at peak performance with comprehensive support tiers designed to meet your operational needs, and help you ramp and become more successful. Calix support tiers provide you flexibility to select the level of coverage you need for your Cloud, EXOS and AXOS investment.


With Elite Support, you can drive success across your operations, customer care and marketing teams


If minimizing downtime and user experience are important, our Elite Support tier for your AXOS and EXOS investments provides additional tools and guidance to be successful. 

  • We’ll evaluate your Calix deployment and make further recommendations to optimize with field proven Calix best practices
  • Software update guidance to keep your network at peak performance with the latest software rev level
  • Assisting your operations on conducting backup and restore

Calix Marketing and Support Cloud Elite customers also get access to additional success services including

  • Customer success and adoption planning to provide actionable insights and metrics to help you adapt your Cloud service for your workflows
  • Customer success onboarding helps you develop an execution plan based on your business objectives
  • An Annual assessment and health check helps ensure your service is optimized for your business    

Traditional Services

Want support for your access infrastructure to better predict hardware maintenance costs?

For customers of our traditional products, we have you covered with support to maximize the value of your Calix solutions. Our Extended Warranty Program gives you the peace of mind of continuous and uninterrupted protection for Calix hardware products.

Calix Advantage Program


World-class 24x7 technical support and software upgrades for Calix’s non-AXOS and traditional access solutions.

For a single annual fee, CAP provides:

  • Access to software upgrades
  • Technical support for resolving issues and maximizing your Calix investments
  • Network management and provisioning tools

Calix Extended Warranty Program


Assurance, investment protection, and predictable replacement costs are all important to minimizing your risk

Extended Warranty for your hardware gets you uninterrupted coverage for the longest possible period at

the lowest possible cost.

Is your Calix investment covered?

Do want to find how you can be?


My Calix Customer Portal and Calix Community

Want to learn best practices from over 30,000 peers?

Join the My Calix Customer Portal, and visit the Calix Community    

My Calix


My Calix is our customer and partner portal where you can find:

  • Centralized notifications of new pertinent information
  • New educational videos on industry, technology, and service topics
  • Recommendations from your Calix account team, as well as their contact information

Calix Community


Engage with Calix experts as well as your peers,  share knowledge and insights, and find solutions.