All Calix Support levels come with the following features:
- Software, hardware and Cloud incident support
- 24x7 voice mail and web case submission
- MyCases support portal
- Proactive Alerts
- Calix Community and online resources
- Circles of Success Tech Talks
- Technical webinar on-demand recordings
- TAC TV access
Proactive Alerts are contextual, customer specific notifications about issues that could impact network and service uptime delivered directly to your MyCases page.
- Curated for you based on your operating environment containing information to help prevent service outages.
- Special handling for Premier Support customers
Calix Premium Customer Engagement solutions provide you with dedicated business operations and technical advocates to streamline support processes or help you expand and scale the engineering and troubleshooting technical expertise or your team. Available solutions include:
- Service Delivery Manager
- Network Engineering resources