Calix unveils a complete end-to-end solution strategy that will integrate the Intelligent Access EDGE and Revenue EDGE solutions to deliver new offerings and enable new use cases. This solution strategy leverages the automation and predictive intelligence of the Calix Cloud to help BSPs simplify operations, excite subscribers, and supercharge growth.
Marketing teams will benefit from automated upsell opportunities with the new MyPriorityIQ Revenue EDGE Suite to send offers directly to a subscriber, which they can immediately accept via the CommandIQ® mobile app.
The new Revenue EDGE Suite MyPriorityIQ will leverage the mobile notifications feature in Engagement Cloud to enable BSPs to send offers directly to a subscriber via the CommandIQ® mobile app. The subscriber can accept the offer at the touch of a button and the service will be provisioned automatically via Operations Cloud. For example, BSPs can send automated upgrade offers to subscribers who are hitting service limits. If a subscriber accepts the offer, the upgraded service will be automatically provisioned across the BSP's entire network.
Network operations teams will realize efficiency and productivity through end-to-end automation with the ability to detect and resolve broadband limitations.
Operations Cloud provides a holistic view of the entire service delivery network. Network bandwidth capacity limitations on access systems network interfaces will be detected and resolved before subscribers are impacted. In addition, automating the provisioning of service changes and quality of service (QoS) capabilities—which will be initiated by subscribers via MyPriorityIQ—yields massive operational savings and higher productivity.
Network operations teams will realize efficiency and productivity through end-to-end automation with the ability to detect and resolve broadband limitations.
Operations Cloud provides a holistic view of the entire service delivery network. Network bandwidth capacity limitations on access systems network interfaces will be detected and resolved before subscribers are impacted. In addition, automating the provisioning of service changes and quality of service (QoS) capabilities—which will be initiated by subscribers via MyPriorityIQ—yields massive operational savings and higher productivity.
Customer support teams will be able to eliminate inbound support calls and conduct proactive outreach to delight subscribers by proactively troubleshooting the entire subscriber facing network from the access edge to the subscriber premises.
A customer service rep may get an automated notification about a degradation of an ONT or fiber cut that is impacting a subscriber’s broadband service. The rep can diagnose the issues and proactively notify the subscriber to inform them that the issue is being resolved. End-to-end visibility ensures that access network issues are not confused with Wi-Fi issues in the premises.
Intelligent Access EDGE is a simplified network architecture that reduces the number of network elements that must be provisioned, managed and maintained.
Revenue EDGE is an end-to-end solution, designed specifically for service providers, to ensure you continue to delight your subscribers and own their experience with your services. And Calix is here to help you succeed.
Intelligent Access EDGE is a simplified network architecture that reduces the number of network elements that must be provisioned, managed and maintained.
Revenue EDGE is an end-to-end solution, designed specifically for service providers, to ensure you continue to delight your subscribers and own their experience with your services. And Calix is here to help you succeed.
