Three things service providers can do for their subscribers
In the face of the ongoing global health event, it’s no longer “business as usual” for most communications service providers (CSPs). Many CSPs are springing into action, making adjustments to their operations and modifying their services, all with a focus on the subscribers and communities that they serve.
Why not take a step back and consider what subscribers are really looking for? Peace of mind and experience.
See how others are embracing these options. Book a Marketing Consultation today.
Subscribers expect help from their service provider for issues—regardless or where they purchased the source of the problems.
Book a demo to see how leading with subscriber experience could change everything.
Not only do we give you all of the pieces, but we enable you to provide peace of mind to your subscribers, helping you behind the scenes every step of the way.
Rural telephone cooperative, West Carolina Tel, leverages Calix Marketing Cloud to optimize upgrades and increase satisfaction while expanding Wi-Fi offerings with the GigaSpire® BLAST u6.
They have employed two Calix Revenue EDGE strategies: targeted upgrade campaigns and ensuring that new members start with the right level of services.
"The out of box experience of competing products was enticing but eventually fell short, as the Calix solution delivers the insights and seamless management capabilities necessary to ensure that we elevate the subscriber experience."
—Phil Erli, chief executive officer for Ringgold Telephone Company
As the rural CSP moves into more competitive areas, it is paramount to provide a differentiated experience, not only to gain market share but to outperform their subscribers’ expectations.
“Calix offers a unique solution that enables us to not only maximize the usage of our network but also deliver the best services to our customers,” said Adam Young, Director of Marketing for South Central Communications.
Calix announces enhancements for service providers to elevate their subscriber experience. Read our press releases to learn the latest.
Calix offers a choice of EXOS powered systems, all Wi-Fi 6 certified and designed to help service providers bring new services to market quickly, drive new revenue opportunities, and leverage an existing ecosystem of partners.
GigaSpire BLAST systems are powered by EXOS. Calix offers a choice of systems, all designed to help service providers bring new services to market quickly, drive new revenue opportunities, and leverage an existing ecosystem of partners. EDGE Insights utilize network data and subscriber behavior to create the ultimate subscriber experience.
New Calix whitepaper provides details on the importance of network security, explores some of the options available for securing the home network, and outlines the opportunities that exists for service providers.
As part of the Revenue EDGE solution, Calix offers a comprehensive set of security features that ensure subscribers are given the highest levels of protection possible.
Calix partnered with Moor Insights & Strategy to measure consumer perceptions about online security, privacy, and parental controls.
Results from consumer research provide important insights for service providers looking to offer online security, privacy, and parental control solutions.
Powerful systems come enabled with foundational services that elevate the subscriber experience. Start with Advanced Wi-Fi to ensure your subscribers have a reliable, carrier-grade Wi-Fi solution. The CommandIQ™ mobile app puts control in the hands of your subscribers, while elevating your brand and providing the platform to launch new revenue-generating services that subscribers value.
Let Alexa help you navigate the Revenue EDGE, with custom commands for any of the Calix GigaSpire BLAST systems, such as "Alexa, ask my router to check my speed."
Establish your position in the center of the smart home.
Calix is here to help. EDGE Enablement programs are designed to help you accelerate growth, delight subscribers and be successful, faster. As your partner, we are with you every step of the way.
With the Revenue EDGE foundation in place, you are ready to launch new services that your subscribers will truly value. Provided through a growing ecosystem of partners, you can provide subscribers with experiences that help manage, automate and secure their network.
Give subscribers control of their online experience, including the ability to block specific content, applications and websites, set time and day limits for online access, and view usage information.
Equip your subscribers with an extra layer of protection with tools that keep their home network safer by blocking viruses, malware and malicious websites.
With this launch, ALLO leaps ahead of the competition as the first communications service providers (CSPs) in its region to launch a carrier-exclusive Wi-Fi 6 system. The BLAST enables ALLO to provide residential and small business subscribers with the ultimate managed Wi-Fi experience, including massive coverage expansion and increases in bandwidth.
Oklahoma-based cooperative is elevating its member experience by not only gearing up for it’s smart home business, but also addressing the quality of their service interactions and satisfaction levels by leveraging Calix Marketing Cloud’s unique behavioral insights combined with Calix Support Cloud.
Winnebago Cooperative Telecom Association (WCTA) has selected the GigaSpire BLAST, the industry’s first Wi-Fi 6 system available exclusively to communications service providers, as the centerpiece of its smart home offering.
We’ve worked with over 50 service providers in the past few months on their path to elevating subscriber experience and owning the smart home.
Calix campaign receives recognition as the best Vendor Marketing Award for 2020.
“We received a number of exceptional submissions for this year’s marketing award. The Board was impressed by both the breadth and depth of the Revenue EDGE marketing campaign and are pleased to announce Calix as the winner of this year’s vendor marketing award.”
--Roger Lewis, Co-Chair of the BMMA Board of Directors and
Product Manager, Internet and Security at GVTC
Calix partnered with Moor Insights & Strategy to measure consumer perceptions about online security, privacy, and parental controls. Read this blog from Greg Owens, one of our product marketing directors, to learn some of the highlights. ... READ MORE
Calix interview with customer care team at Arvig Communications to get their take on the importance of First Call Resolution and the impact it has on their subscriber experience and support ops.... READ MORE
Perception is everything when you are talking about subscriber experience. So how can you show your subscribers how much you value them? Check out this real life example of the results you may see when you take the time to deliver relevant messages to your subscribers. ... READ MORE
Why do I need the Revenue EDGE? It's an end-to-end solution, designed specifically for service providers, to ensure you continue to delight your subscribers and own their experience with your services. And Calix is here to help you succeed.