With the Revenue EDGE as your foundation, you are ready to launch valuable applications to your subscribers.
Through a growing ecosystem of partners, provide subscribers with applications that help manage, automate and secure their network. These applications are deployed using the Calix EXOS software platform and are available to subscribers with the CommandIQ™ mobile app.
These first two Calix EDGE Suites are: ProtectIQ™ and ExperienceIQ™
Your subscribers continue to work from anywhere and place other demands on their home network, and they need to prioritize how their networks are used. Introducing “My Priorities”—a new feature in the ExperienceIQ™ app. Your subscribers can now prioritize network applications such as work, music/videos or gaming and prioritize certain devices like a work computer over other bandwidth consuming devices. These priorities can be scheduled or set to "always-on" mode.
Yet another way you can help your subscribers optimize their home network experience.
Deliver a leading internet-connected camera experience to your subscribers:
Delight your subscribers with a high demand service that will grow revenue and reduce churn
Identify broadband subscribers with a high propensity to buy connected cameras with real-time behavioral analytics in Calix Marketing Cloud
Leverage Calix Support Cloud to ensure that connectivity is seamless to the cameras, validate device health and help maintain account status
Add a service that optimizes the upload strength of a full symmetric Fiber Network, and encourage subscribers to upgrade their service to improve their home experience.
Pam Ferguson, VP Product and Field Marketing at Calix and Lily Knowles, SVP of Sales, Marketing and Customer Care at Arlo discuss this new partnership and the compelling opportunity it will create for CSPs.
As new devices proliferate in subscribers’ homes, service providers are now best positioned to offer device warranty programs that are fully integrated into the Revenue EDGE solution and expand their relationships with subscribers and solidify their brand in the home.
Servify enables CSPs to offer protection programs to subscribers as they add new devices to their connected homes. CSPs will be able to:
Home networks can be the target of cyberattacks, random probing for vulnerabilities and unprotected devices.
ProtectIQ™ provides subscribers:
Subscribers want the ability to manage the content, applications and websites for devices connected to their home network.
ExperienceIQ™ provides subscribers:
Data and insights are critical components to enabling and supporting subscribers, demonstrating the value of the suites, and improving adoption of new services.
EDGE Suite management from Calix Support Cloud
Use Support Cloud for complete EDGE Suite management. Your frontline support can not only easily activate and enable ProtectIQ and ExperienceIQ remotely, but also configure the settings to calibrate them to meet specific household needs.
Use Marketing Cloud to improve adoption of ProtectIQ and ExperienceIQ.
View subscription and penetration data.
Identify subscribers who have set up basic parental controls in CommandIQ and run a campaign to share the value of upgrading to ExperienceIQ.
New Calix whitepaper provides details on the importance of network security, explores some of the options available for securing the home network, and outlines the opportunities that exists for service providers.
As part of the Revenue EDGE solution, Calix offers a comprehensive set of security features that ensure subscribers are given the highest levels of protection possible.
Calix partnered with Moor Insights & Strategy to measure consumer perceptions about online security, privacy, and parental controls.
Results from consumer research provide important insights for service providers looking to offer online security, privacy, and parental control solutions.
The CommandIQ™ mobile app is a critical empowerment tool for the subscriber experience. Quickly and easily onboard subscribers, then enable them to see all devices connected to their home network, run speed tests, set-up a guest network for visitors, implement profiles for parental control, establish screen time limits and more.